Āe! See our Shipping Policy for timeframes.

Every HUE is packed carefully and with aroha by our small team. We appreciate your patience while we work hard to get yours out to you.

Domestic (NZ)

Please allow up to 7 working days for your order to be processed. From here, allow another 5-7 working days for delivery.

International (Australia Only)

Please allow up to 7 working days for your order to be processed. From here, allow 7-10 working days for delivery within Australia.

Read our Shipping Policy.

If you receive a faulty item (which is rare!), a replacement or refund may be offered. See our Refund Policy.

Due to the nature of our product and for hygiene purposes, we don't accept refunds for change of mind.

Reach out to us at kiaora@huebottle.com if you need any help.

We're not quite there yet as a growing pakihi! Custom orders aren't available right now, but we welcome your ideas at kiaora@huebottle.com - we'll reach out if we can make it happen down the track.

Not yet! HUE doesn’t have insulation at this time, but we’re exploring it for the future. Watch this space!

You can wash your HUE Bottle with hot water, but it’s not designed to hold hot liquids. Keep it cool for best use.

Āe, you can remove the strap if needed. However, we don’t recommend you do this too often as this could lead to wear and tear.

E rua rita. All HUE Bottles are 2 litres - for now.

HUE is crafted from BPA-free Tritan plastic and doesn’t contain harmful chemicals. Learn more about HUE.

Kāore – we don’t offer Afterpay.